Shipping policy

U.S.: Free shipping on orders over USD $75 before tax (subtotal). 

Mexico: Free standard shipping on orders over USD 150$ before tax, and free express shipping on orders over USD $180 before tax (subtotal). 

Canada: Free shipping on orders over CAD $150 before tax (subtotal). 

EU: Free shipping on orders over €150 in eurozone countries (excluding some Spanish provinces) and USD $160 in non-eurozone countries.

UK: Free shipping on orders over £120

Australia: Free express shipping on orders over AUD $199.

Denmark: Free shipping on orders over DKK 700. 

All other contries: Please check shipping price on the checkout page.

A tracking number is provided as soon as your goggles have been produced and have been dispatched from our production facility.

Customs are cleared for international orders and all appropriate taxes are prepaid. No annoying surprises when receiving the order.

Production time

Please allow 5 days for production of your custom goggles in addition to the shipping times below. During busy periods, such as holidays and sales, production may take a few extra days.

Delivery times

Shipping times are counted from the date your order is dispatched from our production facility.

U.S

• Standard shipping: 6 business days from initial shipment date

• Express shipping: 2-3 business days from initial shipment date

Denmark

• Standard shipping: 3-7 days

International

• Standard shipping: 5-21 business days from initial shipment date.

• Express shipping (when available): 3-7 business days from initial shipment date.

Customs and duties for international orders

For international orders, customs clearance is handled for you, and all applicable taxes and duties are included in your purchase price and prepaid. This helps your order arrive smoothly, without unexpected charges upon delivery.

If you are charged additional taxes or duties by your local authorities, please contact us at contact@themagic5.com so we can refund those charges.

Track your package

Once your goggles have been produced and dispatched, we’ll email you a tracking number. Please allow 48 hours for it to become active in DHL’s tracking system.

Track your package using DHL’s tracking tool. We’ll also send you a confirmation email once your package has been delivered.

If you believe there’s a delivery problem or delay, please contact DHL’s customer service first. If they’re unable to resolve the issue, contact our customer service team at contact@themagic5.com.