---
title: The app is crashing
description: "If you experience that the app is crashing, please check the following and try again: IMPORTANT: The app does not support phones older than iPhone 5, and will crash when used on these phones. If you c"
---

[Skip to content](https://helpdesk.themagic5.com/knowledge/the-app-is-crashing#main-content)

- [English](https://helpdesk.themagic5.com/knowledge/the-app-is-crashing)
- [Deutsch](https://helpdesk.themagic5.com/de/knowledge/die-app-stürzt-ab)

English

Show submenu for translations

![Logotype.png\]](https://helpdesk.themagic5.com/hs-fs/hubfs/Logotype.png?height=30&name=Logotype.png)

Open main navigation

Close main navigation

- - [English](https://helpdesk.themagic5.com/knowledge/the-app-is-crashing)
    - [Deutsch](https://helpdesk.themagic5.com/de/knowledge/die-app-stürzt-ab)

  English
  
  Show submenu for translations
- Go to themagic5.com

 Go to themagic5.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://helpdesk.themagic5.com/knowledge?hsLang=en)
2. [Scan & App](https://helpdesk.themagic5.com/knowledge/scan-app?hsLang=en)
3. [App](https://helpdesk.themagic5.com/knowledge/scan-app?hsLang=en#app)

# The app is crashing

If you experience that the app is crashing, please check the following and try again:

IMPORTANT: The app does not support phones older than iPhone 5, and will crash when used on these phones.

- Check that your phone has plenty of battery.
- Secure great internet connection or high-speed WIFI while making the scan
- Close all other apps that might run in the background on your phone before starting THEMAGIC5 app.
- Make sure that your operative system on your phone (iOS or Android) is updated to the newest version.
- Use the latest edition of THEMAGIC5 app (download link for [iOS](https://apps.apple.com/us/app/themagic5/id1343871025) or [Android](https://play.google.com/store/apps/details?id=com.magic5&hl=en&gl=US)).
- Remember to move slowly during scanning process, giving your phone time to process incoming data.

If you continue to have problems performing the scans, please reach out to our customer service so we can help you.

Contact us via email at CONTACT@THEMAGIC5.COM 

- [FAQ](https://helpdesk.themagic5.com/knowledge/faq?hsLang=en)
- [Scan & App](https://helpdesk.themagic5.com/knowledge/scan-app?hsLang=en#main-content)

    - [Scan](https://helpdesk.themagic5.com/knowledge/scan-app?hsLang=en#scan)
    - [App](https://helpdesk.themagic5.com/knowledge/scan-app?hsLang=en#app)
- [My Orders](https://helpdesk.themagic5.com/knowledge/my-orders?hsLang=en#main-content)

    - [Before you purchase](https://helpdesk.themagic5.com/knowledge/my-orders?hsLang=en#before-you-purchase)
    - [After you purchase](https://helpdesk.themagic5.com/knowledge/my-orders?hsLang=en#after-you-purchase)
    - [Other order questions](https://helpdesk.themagic5.com/knowledge/my-orders?hsLang=en#other-order-questions)
- [The Goggles](https://helpdesk.themagic5.com/knowledge/the-goggles?hsLang=en#main-content)

    - [Technical](https://helpdesk.themagic5.com/knowledge/the-goggles?hsLang=en#technical)
    - [Practical](https://helpdesk.themagic5.com/knowledge/the-goggles?hsLang=en#practical)
- [Return & Refunds](https://helpdesk.themagic5.com/knowledge/return-refunds?hsLang=en)
- [Internal Knowledge Base](https://helpdesk.themagic5.com/knowledge/internal-knowledge-base?hsLang=en#main-content)

    - [Shipping Policies](https://helpdesk.themagic5.com/knowledge/internal-knowledge-base?hsLang=en#shipping-policies)

[![Chill listening crop-3](https://helpdesk.themagic5.com/hs-fs/hubfs/Logotype-1.png?width=144&height=24&name=Logotype-1.png "Chill listening crop-3")](https://www.themagic5.com)

themagic5.com Help Center

Copyright © 2026, THEMAGIC5