---
title: Order process
description: After purchasing THEMAGIC5 goggles you should receive both an order confirmation email and an account activation email, which you use for performing the face and credit card scans in the app. Below yo
---

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# Order process

After purchasing THEMAGIC5 goggles you should receive both an **order confirmation email** and an **account activation email**, which you use for performing the face and credit card scans in the app.

Below you can see the order process flow.

If you want to check the status of your order, please click here

It happens that some of our emails get caught in spam-filters, therefore it is a good idea to check your spam folder. If you have not received any of these emails, do not hesitate to reach out to our customer service so we can assist you as soon as possible on the email address contact@themagic5.com

![This chart shows the six step of any order from order received through scan received, scan validation, production, shipping and to delivery](https://helpdesk.themagic5.com/hs-fs/hubfs/Themagic5-Infographic-V5.png?width=670&name=Themagic5-Infographic-V5.png)

 

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