The perfect scan might require a few attempts. Furthermore, the scanning process is different depending on your phone model. So please follow the instructions in the app.
Tips to secure a great scan (applicable for all phone models):
- Make sure that you are connected to high-speed Internet or WiFi.
- Stand with your back against an even surface such as a wall or a door. Avoid to stand in the middle of a room or in front of a window, which can make it difficult for the camera to focus during the scan.
- Do not wear anything that can cover your eyes such as hats, glasses etc. If you have long hair, we suggest that you set it up while doing the scan.
- Hold your phone approx. 15in (30cm) from your face when scanning.
- Very slowly move your head around while keeping your phone still. NOT the other way around.
- Try to keep your head centered on the screen at all times.
- If you experience any issues with the app, please close all other apps on your phone and try again.