---
title: Scanning instructions
description: The perfect scan might require a few attempts. Furthermore, the scanning process is different depending on your phone model. So please follow the instructions in the app. Tips to secure a great scan (
---

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# Scanning instructions

The perfect scan might require a few attempts. Furthermore, the scanning process is different depending on your phone model. So please follow the instructions in the app.

**Tips to secure a great scan (applicable for all phone models):**

\- Make sure that you are connected to high-speed Internet or WiFi.

\- Stand with your back against an even surface such as a wall or a door. Avoid to stand in the middle of a room or in front of a window, which can make it difficult for the camera to focus during the scan.

\- Do not wear anything that can cover your eyes such as hats, glasses etc. If you have long hair, we suggest that you set it up while doing the scan.

\- Hold your phone approx. 15in (30cm) from your face when scanning.

\- Very slowly move your head around while keeping your phone still. NOT the other way around.

\- Try to keep your head centered on the screen at all times.

\- Avoid squinting during the scan. 

\- If you experience any issues with the app, please close all other apps on your phone and try again.

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