---
title: Return and refund policy
description: THEMAGIC5 googles is a custom fitted product, hence your personalized goggles may only be returned if you experience fitting issues. Please read our terms and conditions for returns here  We apologize
---

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# Return and refund policy

THEMAGIC5 googles is a custom fitted product, hence your personalized goggles may only be returned if you experience fitting issues. Please see our terms and conditions for returns [here](https://themagic5.com/policies/refund-policy).

**Having trouble with the fit?** 

If your goggles don’t fit correctly, please contact us at [contact@themagic5.com](mailto:contact@themagic5.com). Our customer service team will be happy to help.

**Received a faulty or damaged product?**

We're sorry if you have received a faulty product. Your experience is highly valuable to us, and we want to make sure you get the best possible experience. Please contact our [customer service](https://themagic5.zendesk.com/hc/en-us/articles/360034305833-Customer-support-contact-information) via email [CONTACT@THEMAGIC5.COM](mailto:%20Contact@THEMAGIC5.com), attach a picture of the broken product plus a short description, then our customer service team will reach out to you with a suggested solution as soon as possible.

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