THEMAGIC5 googles is a custom fitted product, hence your personalized goggles may only be returned if you experience fitting issues. Please read our terms and conditions for returns here
We apologize, if you are experiencing a faulty product. Your experience is highly valuable to us, and we want to make sure you get the best possible experience. Please contact our customer service via email CONTACT@THEMAGIC5.COM, attach a picture of the broken product plus a short description, then our customer service team will reach out to you with a suggested solution as soon as possible.
If you are experiencing the customized fit is not correct and the goggles do not fit, please read our terms regarding refunds and returns here