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title: My Orders | Help Center
description: Any questions regarding your upcoming or recent orders
---

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1. [Help Center](https://helpdesk.themagic5.com/knowledge)
2. [My Orders](https://helpdesk.themagic5.com/knowledge/my-orders)

# My Orders

 Any questions regarding your upcoming or recent orders

## Before you purchase

- [Where can I buy the goggles?](https://helpdesk.themagic5.com/knowledge/where-can-i-buy-the-goggles)
- [Order process](https://helpdesk.themagic5.com/knowledge/order-process)
- [Payment methods](https://helpdesk.themagic5.com/knowledge/payment-options)
- [Shipping policy](https://helpdesk.themagic5.com/knowledge/free-global-shipping)
- [Can I buy your goggles in a sport retail store?](https://helpdesk.themagic5.com/knowledge/can-i-buy-your-goggles-in-a-sport-retail-store)
- [Taxes & customs](https://helpdesk.themagic5.com/knowledge/taxes-customs)
- [Do my goggles come in a case?](https://helpdesk.themagic5.com/knowledge/do-my-goggles-come-in-a-case)
- [Do you ship outside of USA?](https://helpdesk.themagic5.com/knowledge/do-you-ship-outside-of-usa)
- [Do I need to order the goggles first before scanning?](https://helpdesk.themagic5.com/knowledge/do-i-need-to-order-the-goggles-first-before-scanning)

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## After you purchase

- [Order status](https://helpdesk.themagic5.com/knowledge/order-status)
- [Re-orders](https://helpdesk.themagic5.com/knowledge/nachbestellung)
- [Change delivery address](https://helpdesk.themagic5.com/knowledge/change-delivery-address)
- [Track package](https://helpdesk.themagic5.com/knowledge/track-package)
- [Do I need to scan my face before I receive my goggles?](https://helpdesk.themagic5.com/knowledge/do-i-need-to-scan-my-face-before-i-receive-my-goggles)
- [Extra nosepieces](https://helpdesk.themagic5.com/knowledge/extra-nosepieces)
- [Delivery time](https://helpdesk.themagic5.com/knowledge/delivery-time)
- [When will I receive my goggles?](https://helpdesk.themagic5.com/knowledge/when-will-i-receive-my-goggles)

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## Other order questions

- [Can I use same account for more individuals?](https://helpdesk.themagic5.com/knowledge/can-i-use-same-account-for-more-individuals)
- [What if my goggles don't fit perfectly?](https://helpdesk.themagic5.com/knowledge/what-if-the-goggles-dont-fit-perfectly)
- [Customer support & contact information](https://helpdesk.themagic5.com/knowledge/customer-support-contact-information)

- [FAQ](https://helpdesk.themagic5.com/knowledge/faq)
- [Scan & App](https://helpdesk.themagic5.com/knowledge/scan-app#main-content)

    - [Scan](https://helpdesk.themagic5.com/knowledge/scan-app#scan)
    - [App](https://helpdesk.themagic5.com/knowledge/scan-app#app)
- [My Orders](https://helpdesk.themagic5.com/knowledge/my-orders#main-content)

    - [Before you purchase](https://helpdesk.themagic5.com/knowledge/my-orders#before-you-purchase)
    - [After you purchase](https://helpdesk.themagic5.com/knowledge/my-orders#after-you-purchase)
    - [Other order questions](https://helpdesk.themagic5.com/knowledge/my-orders#other-order-questions)
- [The Goggles](https://helpdesk.themagic5.com/knowledge/the-goggles#main-content)

    - [Technical](https://helpdesk.themagic5.com/knowledge/the-goggles#technical)
    - [Practical](https://helpdesk.themagic5.com/knowledge/the-goggles#practical)
- [Return & Refunds](https://helpdesk.themagic5.com/knowledge/return-refunds)
- [Internal Knowledge Base](https://helpdesk.themagic5.com/knowledge/internal-knowledge-base#main-content)

    - [Shipping Policies](https://helpdesk.themagic5.com/knowledge/internal-knowledge-base#shipping-policies)

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